FAQs

To become a vendor, click the “Become a Vendor” button on our site. You’ll choose a membership plan (Basic, Standard, or Premium), fill out your business details, and complete payment. Our verification team will visit your store within 1–6 working days depending on your location before your dashboard access is activated.

Once registered and payment is confirmed, our personnel will contact you for store verification. After verification, you’ll gain access to your vendor dashboard where you can add and manage products, view orders, and track payments.

You’ll need accurate business details including your business name, contact number, location, product category, and a valid email. These will help us verify your store and set up your vendor account properly.

Yes, you can upgrade or downgrade your plan anytime from your dashboard by clicking the “Upgrade” button under your membership details. Changes take effect after approval and payment confirmation.

Yes. Stores that fail verification, provide false information, or sell prohibited or stolen items will not be approved. You can reapply once all issues are corrected.

On your vendor dashboard, click the small cube (“Add Product”) icon. Fill in all required fields including product name, description, category, price, and images. Once submitted, our team will review and approve your product before it goes live on the marketplace (usually within a few minutes to hours).

We support the following product types:

• Simple Product – a standard item with no variations.
• Variable Product – a product with variations (size, color, etc.).
• Grouped Product – multiple related items sold together.
• Affiliate/External Product – linked to another site with an external URL.

Price is your regular selling price. Sale Price is your discounted price and should reflect the true discount for promotions. This helps customers trust your store and attract more sales.

Upload clear, high-quality images showing your product. You can also add a Product Thumbnail that represents the product in listings. Make sure your images are original and not watermarked or stolen.

Select the most appropriate subcategory by clicking the blue arrow inside a blue circle beside a category. Expanding categories helps you place your product accurately for better visibility and niche search results.

Under product data, choose an existing brand from the dropdown if available. You may also add product tags (like “fashion”, “electronics”, “handmade”) to improve product discoverability in searches.

This is very important for stock control:

• Tick “Manage Stock”.
• Enter the accurate number of items you currently have (Stock Qty).
• You can optionally enter an SKU (unique product ID) if your item has one.
• Do not enable backorders — only sell what is in stock to avoid distrust.

Since OVMPS uses a centralized shipping system, you don’t need to set your own shipping methods. However, you must:

• Select the correct Shipping Class (Small, Medium, Large, Heavy, Extra Heavy) based on your product size/weight.
• Optionally enter length, width, weight, and processing time for accurate cost estimation.

Yes. Our team may help fix minor formatting or categorization errors to speed up approval — but we will never alter your product price or description without your consent.

Products may be rejected if they:

• Violate platform policies or category guidelines.
• Contain false information or offensive material.
• Appear stolen or copyrighted.

Go to your dashboard and click “Orders”. You can view customer details, order status, and delivery progress for each transaction.

All vendor payments on OVMPS are handled entirely by Paystack. OVMPS does not store or control vendor funds at any point.

Here’s how the process works:

1. A customer pays for an order — the money goes directly to Paystack, not OVMPS.
2. OVMPS Escrow only determines when Paystack should release the funds, based on pickup point/order completion at the auto-release schedule.
3. Once the order is marked as Picked Up (when handled by our verified logistics agents) or marked as Completed by the customer (or upon auto-release), our escrow system triggers Paystack to process the vendor payout.
4. Paystack deposits the money into the vendor’s registered bank account according to their settlement schedule.

Important Details About Settlement Timing:

• Pickup Orders (OVMPS Logistics Agent): Payouts are released instantly at the pickup point once the order is marked as picked up.
• Customer Completed Orders (Vendor Logistics Agent): Once the order is marked completed (or auto-released), payouts follow standard Paystack processing:
  • If triggered before 5:00 PM (local time, Nigeria), funds are settled on the same business day.
  • If triggered after 5:00 PM, funds are settled on the next business day (T+1).
  • Note: Paystack processing excludes weekends and public holidays, so payouts triggered during those periods will settle on the next available business day.

This system ensures transparency, security, and predictable vendor payouts, while protecting both buyers and vendors.

All refunds on OVMPS are processed through Paystack. OVMPS does not hold or directly manage customer or vendor funds.

Refund process:

1. A customer requests a refund via their Orders page.
2. OVMPS reviews the request to ensure it meets platform policies (e.g., order not delivered, product defective, wrong item, etc.).
3. If approved, OVMPS signals Paystack to process the refund.
4. Paystack sends the money back to the customer’s original payment method (card, bank transfer, or wallet).

Refund Timing:

• If the refund is processed before 5:00 PM (local time, Nigeria), the customer usually receives the funds the next business day (T+1).
• If the refund is processed after 5:00 PM, it may take two business days (T+2).
• Paystack does not process refunds on weekends or public holidays — the refund will resume on the next business day.
• Refunds are only returned to the original payment method; they cannot be sent to a different account.
• If the vendor has already been paid, OVMPS may deduct the refunded amount from the vendor’s account balance to ensure the customer receives a full refund.

This ensures refunds are secure, fair, and transparent for both customers and vendors, while clearly explaining why refunds may take 1–3 business days to appear.

Visit Dashboard → Settings and check all sections. Ensure your business name, logo, and address are accurate. You can add:

• Store Logo and Banner (desktop + mobile)
• Short store description
• Store policy and operating hours
• Accurate map location (for pickup and verification)

Under Settings → Payment, choose Bank Transfer as your payment method and correctly fill:

• Bank Name
• Account Number
• Account Name

Each icon has a specific function:

• 🔔 Bell – Notifications for new orders, membership updates, and sales.
• ❓ Question Mark – Customer or guest inquiries.
• 📣 Megaphone – Official OVMPS announcements.
• 📘 Book – Knowledgebook (your guide on features, tips, and policies).
• 👤 Avatar – Profile and account settings (view, edit, upgrade, cancel membership, etc.).

The Knowledgebook provides short guides on features like Analytics, Coupons, Orders, SEO, Refunds, Ledger Book, Withdrawals, and more — to help you manage your store effectively.